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Frequently Asked Questions
A. User Accounts
ICU Local Administrator
ILA - FAQ0002

Q. I am a Local Administrator for an ICU. My colleague who is also a Local Administrator has accidentally locked their account and I am unable to locate it on the DCS even if I include deleted and locked accounts in my search criteria. How can I unlock their account?

ICU Local Administrators are unable to view, lock, amend or authorise other ICU Local Administrator accounts on the DCS. Only the System Administrators at Public Health England are able to do so. Please email iccqip.surveillance@phe.gov.uk for help.