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Help | AAA
Frequently Asked Questions
A. User Accounts
ICU Local Administrator
ILA - FAQ0001

Q. I am trying to register as an ICU Local Administrator. I have completed the online registration process. When will I receive the confirmation/ authorisation from Public Health England?

If you have not yet received an authorisation notification with an email verification link within it, please email iccqip.surveillance@phe.gov.uk. We will re-authorise your request and you will receive another authorisation notification with the verification link. Please note that this email may sometimes be filtered into the junk/spam folders. Once you have received your authorisation email, please click on the 'Verify Account' link in the email to complete the registration process. Please note the verification link is valid only for 24 hrs. You will be able to setup security questions and a password once your account has been verified. If you still do not receive the authorisation email, then we advise you contact your IT department as there might be a filter blocking these emails.

ILA - FAQ0002

Q. I am a Local Administrator for an ICU. My colleague who is also a Local Administrator has accidentally locked their account and I am unable to locate it on the DCS even if I include deleted and locked accounts in my search criteria. How can I unlock their account?

ICU Local Administrators are unable to view, lock, amend or authorise other ICU Local Administrator accounts on the DCS. Only the System Administrators at Public Health England are able to do so. Please email iccqip.surveillance@phe.gov.uk for help.

ILA - FAQ0003

Q. I am an ICU Local Administrator. How do I authorise an account request?

The ICU Local Administrators will receive a notification email from the ICU DCS titled ‘The ICU DCS Data Capture System: Request for a New Account’. Kindly click on the link in the email which will take you to the ICU DCS Homepage screen where you will be requested to enter your login credentials. Please refer to the Manage Account Request User Guide for detailed instructions on how to authorise account requests.